On Thu, Mar 25, 2010 at 11:58:26AM -0500, Brian Lawson wrote: > I am currently reading RT Essentials, and am now working on our company's > RT administration. > I'm trying to figure out why the owner isn't getting notified on ticket > changes. I have the > following scrip:
If you are the owner and the NotifyActor setting is the default, RT won't generate mail to you. -kevin > Description: On Change Notify Owner > > Condition: On Transaction ---- The owners would like to be notified > whenever there is a change > to the ticket > > Action: Notify Owner > > Template: Global Template: Transaction > > Stage: TransactionCreate > > > > Our version of RT is 3.8.2 > > > > I see in the book the following: > > "... > > > > Jul 4 22:15:53 pallas RT: > <[email protected]> No > > recipients found. Not sending > > This usually means that you have a scrip set up to notify a ticket's Owner > or > > AdminCc or manually entered Cc or Bcc recipients, but there weren't any. > > > > ..." > > > > The statement says that there weren't any, but RT should know the owner's > email address, as > well as any AdminCCs, correct? > > > > Can you please help with this? > > This communication, together with any attachments hereto or links > contained herein, is for the > sole use of the intended recipient(s) and may contain information that is > confidential or > legally protected. If you are not the intended recipient, you are hereby > notified that any > review, disclosure, copying, dissemination, distribution or use of this > communication is > STRICTLY PROHIBITED. If you have received this communication in error, > please notify the > sender immediately by return e-mail message and delete the original and > all copies of the > communication, along with any attachments hereto or links herein, from > your system. > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com
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Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
