Thanks Kevin! That really helped me with scrip testing.
-Brian -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Kevin Falcone Sent: Thursday, March 25, 2010 1:23 PM To: [email protected] Subject: Re: [rt-users] RT Newbie Question On Thu, Mar 25, 2010 at 11:58:26AM -0500, Brian Lawson wrote: > I am currently reading RT Essentials, and am now working on our company's RT administration. > I'm trying to figure out why the owner isn't getting notified on ticket changes. I have the > following scrip: If you are the owner and the NotifyActor setting is the default, RT won't generate mail to you. -kevin > Description: On Change Notify Owner > > Condition: On Transaction ---- The owners would like to be notified whenever there is a change > to the ticket > > Action: Notify Owner > > Template: Global Template: Transaction > > Stage: TransactionCreate > > > > Our version of RT is 3.8.2 > > > > I see in the book the following: > > "... > > > > Jul 4 22:15:53 pallas RT: <[email protected]> No > > recipients found. Not sending > > This usually means that you have a scrip set up to notify a ticket's Owner or > > AdminCc or manually entered Cc or Bcc recipients, but there weren't any. > > > > ..." > > > > The statement says that there weren't any, but RT should know the owner's email address, as > well as any AdminCCs, correct? > > > > Can you please help with this? > > This communication, together with any attachments hereto or links contained herein, is for the > sole use of the intended recipient(s) and may contain information that is confidential or > legally protected. If you are not the intended recipient, you are hereby notified that any > review, disclosure, copying, dissemination, distribution or use of this communication is > STRICTLY PROHIBITED. If you have received this communication in error, please notify the > sender immediately by return e-mail message and delete the original and all copies of the > communication, along with any attachments hereto or links herein, from your system. > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com This communication, together with any attachments hereto or links contained herein, is for the sole use of the intended recipient(s) and may contain information that is confidential or legally protected. If you are not the intended recipient, you are hereby notified that any review, disclosure, copying, dissemination, distribution or use of this communication is STRICTLY PROHIBITED. If you have received this communication in error, please notify the sender immediately by return e-mail message and delete the original and all copies of the communication, along with any attachments hereto or links herein, from your system. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
