On Fri, Mar 26, 2010 at 10:17:14AM -0700, Tyler Hall wrote: > We use comments to talk to vendors, therefore when a vendor replies > and the ticket is closed it doesn't do us much good.
Just mimic the existing scrip for ON Correspond Open Ticket with an On Comment condition instead -kevin > On Fri, Mar 26, 2010 at 10:04 AM, JJussi <[email protected]> wrote: > > Comments are used only by support personals, comments don't go to customer. > > SO, when customer reply to closed ticket, it's re-opened. > > > > Why you would like to have ticket re-open when someone (not customer) > > comments?!? > > > > On Friday, 26. Marchta 2010 18:51:40 Tyler Hall wrote: > > > >> It seems by default when a ticket is closed and someone emails into > >> the comment address, it doesn't re-open the ticket, which can caused > >> missed emails, etc. > >> > >> Is there a way to have RT re-open the ticket if it detects a comment, > >> once closed? > >> > >> Thanks! > >> > >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > >> Buy a copy at http://rtbook.bestpractical.com > >> > > > > > > -- > > JJussi > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com
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Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
