Thanks, works perfectly!
On Fri, Mar 26, 2010 at 11:38 AM, Kevin Falcone <[email protected]> wrote: > On Fri, Mar 26, 2010 at 10:17:14AM -0700, Tyler Hall wrote: >> We use comments to talk to vendors, therefore when a vendor replies >> and the ticket is closed it doesn't do us much good. > > Just mimic the existing scrip for ON Correspond Open Ticket with an On > Comment condition instead > > -kevin > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
