Quick Question. I am running RT 3.8.7 on Ubuntu 9.10.
Is there anyway to do ticket templates? Basically, looking to have an easy way to create a resolved ticket instantly. In the beginning of the year we constantly have to help students setup wireless for their room. Ideally, we would like to be able to track everyone we help. So, I guess it'd be nice if we could just have a "I helped <insert name> setup wireless on their <insert OS> <insert device type>"; i.e., I helped Max McGrath setup wireless on their Windows 7 Laptop. I know their is the Quick Ticket function, but that does not seem to work when requiring custom fields to be filled in. Thanks! Max -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
