Hi Kenneth,
I'm still busy with this thing and still don't have much luck. For as far as I can see I first need to find out if the current user is privileged or nonpriviliged. Sounds simple I think? After that If the user is privileged, use the first requestor and get the value of a custom field called "Customer ID". If the user is non privileged then get the custom field called "Customer ID" from the user it self. Does anyone have an idea on this? Met vriendelijke groet / With kind regards, Richard Pijnenburg Changes and Incident Coordinator WideXS http://www.widexs.nl <http://www.widexs.nl/> Tel +31 (0)20 7570780 Fax +31 (0)20 6116302 Zekeringstraat 43, 1014 BV Amsterdam, NL From: Kenneth Crocker [mailto:[email protected]] Sent: Wednesday, March 31, 2010 9:43 PM To: Richard Pijnenburg Subject: Re: [rt-users] Customfield question Richard, Use the Customer Number as the "Category" for that Custom Field. Then, create another Custom Field that is just the Customer Number and link that number to the category of the original Custom Field. just a thought. Hope it helps. Kenn LBNL On Wed, Mar 31, 2010 at 2:06 AM, Richard Pijnenburg <[email protected]> wrote: Dear List, I've got a maybe strange question for the custom fields. I have 1 custom field with the user details of our customer with his Customer Number. Now I would like to populate a custom field dropdown menu with data from an external source. This external source needs that Customer number to get his products. This way the customer can select his product where he has a question about. Is this even remotely possible? Met vriendelijke groet / With kind regards, Richard Pijnenburg Changes and Incident Coordinator WideXS http://www.widexs.nl <http://www.widexs.nl/> Tel +31 (0)20 7570780 Fax +31 (0)20 6116302 Zekeringstraat 43, 1014 BV Amsterdam, NL Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
