Hi Todd, Christian, thanks for your replies. I did it in the way like Christian explained and used several scrips to fire the templates.
Torsten 2010/4/15 Christian Loos <[email protected]> > Am 12.04.2010 08:53, schrieb Brumm, Torsten / Kuehne + Nagel / Ham MI-ID: > > Dear List, > > i need some help or Ideas about Approvals of RT. I have to create a huge > > workflow with several approvals needed. > > > > i know already, that i can start several approvals within one template, > > i also know, that this templates can have perl code inside, but i'm not > > sure at the moment about the best way to create something like this: > > > > Scrip: OnCreate -> CreateTickets -> Template:Approval > > > > Template should look like this: > > > > if fieldA = xyz { > > Approval 1 > > if fieldB = abc { > > Approval 2 > > } else if fieldC =123 { > > Approval 3 > > } > > } > > > > So i need some logic inside this approvals, my question: > > > > Is this doable inside the template part or is it better to put the logic > > inside a scrip and fire from the scrip several templates? > > > > Torsten > > > > Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann > > (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, > > Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: > > Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, > > Persönlich haftende Gesellschaft: Kühne & Nagel A.G., Sitz: > > Contern/Luxemburg, Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne > > > > > > > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > Hi Torsten, > > I would create 3 templates: Approval1, Approval2 and Approval3 and > then choose the right template within the scrip > > or > > I would create one scrip, check the field and then create the > Approval tickets with RT::Ticket->Create. > > I think a template shouldn't contain any business logic. > > Chris > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
