Resolved.
On Apr 16, 2010, at 7:42 AM, Jesse Vincent wrote:
On Thu, Apr 15, 2010 at 05:44:48PM -0700, Paul Waterstraat wrote:
When I Comment or Reply to a ticket in RT 3.8.7, enter a message, and
then hit the Update Ticket button, an apparently bad URL is
generated. E.g.:
Have a look at the $WebBaseURL setting in your config file. I bet
you want a trailing /
Adding the trailing slash in $WebBaseURL did not help. So I went back
to simplify.
I removed from RT_SiteConfig.pm my definitions of $WebPath,
$WebBaseURL, and $WebURL,
and instead added just the definition of $WebDomain and now all seems
to be working fine.
Probably a case of supplying too much information (or misinformation)
on my part.
Thanks.
http://request.geology.ucdavis.eduticket/Display.html?
id=2&results=bd10...[stuff deleted]
My RT site is: http://request.geology.ucdavis.edu
If I modify the portion ".eduticket/" to ".edu/Ticket/" in the URL
bar then I am taken to a:
Results
o Message recorded
page.
So, why no slash "/" and a lowercase "t" instead of uppercase "T" in
Ticket?
If I leave the Message area blank, I get taken to a working URL:
http://request.geology.ucdavis.edu/Ticket/Update.html
- Paul.
--- ---
system config (abbreviated)
RT v3.8.7
Perl v5.8.8 under linux
# THE WEBSERVER:
Set($WebPath , "");
Set($WebBaseURL , "http://request.geology.ucdavis.edu";);
Set($WebURL , "http://request.geology.ucdavis.edu";);
-----
Browser: same result in Safari (Mac) v4.0.5, and Firefox (Mac) v3.6.3
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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--
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
