On Mon, Apr 19, 2010 at 06:06:50PM -0500, Nick Geron wrote:
> Hi all,
>
> Our company currently runs RT for customer support interactions as
> well as a central email abuse reporting system for customer IP
> blocks. Recently we setup a feedback system with a large hosted
> mail provider and we saw the level of incoming abuse/spam reports
> increase to 10s of thousands a day. I have been trying to identify
> the source of an issue that essentially boils down to this: When
> our RT queues are 'large' (over 100K tickets) the UI struggles to
> complete operations or consumes all system resources.
That's actually a known issue with the "next" and "prev" button mapping
on the ticket pages. My coworker Ruslan tells me that we've actually
got a fix for it in 3.8.8RC2.
Can you try out 3.8.8RC2 and tell me if that fixes it for you?
Best,
Jesse
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