On 4/20/2010 11:09 AM, Jesse Vincent wrote:
On Mon, Apr 19, 2010 at 06:06:50PM -0500, Nick Geron wrote:
Hi all,
Our company currently runs RT for customer support interactions as
well as a central email abuse reporting system for customer IP
blocks. Recently we setup a feedback system with a large hosted
mail provider and we saw the level of incoming abuse/spam reports
increase to 10s of thousands a day. I have been trying to identify
the source of an issue that essentially boils down to this: When
our RT queues are 'large' (over 100K tickets) the UI struggles to
complete operations or consumes all system resources.
That's actually a known issue with the "next" and "prev" button mapping
on the ticket pages. My coworker Ruslan tells me that we've actually
got a fix for it in 3.8.8RC2.
Can you try out 3.8.8RC2 and tell me if that fixes it for you?
Best,
Jesse
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
I've just gotten 3.8.8RC2 running and, yes, the issue appears to have
been corrected. Loading tickets from the large queue's new/open search
results page now brings up the ticket page quickly. Thanks for the help.
-Nick Geron
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
