I'm using ticket approval on RT 3.8.4 I would like to set multiple approvers on some tickets of the queue. The reason is that tickets have to wait for only one owner's back when he is absent. AdminCC can approve the ticket, but I'm not satisfied with the RT's behavior which is different between Owner and AdminCC.
When I set multiple owners, RT sets the approver to nobody and doesn't work. Who can set multiple owners(approvers) for ticket approval ? Regards, Yuichiro **************************************************************** "PLEASE NOTE: This email, and any attachments hereto, are intended only for use by the specified addressee(s) and may contain legally privileged and/or confidential and/or proprietary information of KVH Co., Ltd. and/or its affiliates (including personal information). If you are not the intended recipient of this email, please immediately notify the sender by email, and please permanently delete the original, any print out and any copies of the foregoing. " **************************************************************** Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
