On Wed, Apr 21, 2010 at 03:17:01PM +0900, Yuichiro Tokumaru wrote: > > I would like to set multiple approvers on some tickets of the queue. > The reason is that tickets have to wait for only one owner's back when he is > absent. > AdminCC can approve the ticket, but I'm not satisfied with the RT's behavior > which is different between Owner and AdminCC. > > When I set multiple owners, RT sets the approver to nobody and doesn't work. > Who can set multiple owners(approvers) for ticket approval ?
You want to use AdminCc in this case. Can you explain further what "sets the approver to nobody and doesn't work" means? I've definitely configured Approbals using AdminCcs, although it was for newer versions of 3.8 than 3.8.4 -kevin
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