On Wed, Apr 21, 2010 at 01:39:04PM -0700, Kenneth Crocker wrote: > 1) Email from any RT User creates a ticket in a queue, EVEN when the right > "CreateTicket" has > NOT been applied to that User/group/role/Sys group for that Queue. It > still gets in and > becomes a ticket. I checked the rights on this VERY thoroughly.
You must have a misconfiguration, setting up a vanilla 3.8.7 with a user who has no CreateTicket rights anywhere and injecting mail from that user gets not ok - Ticket creation failed: No permission to create tickets in the queue 'General' as a result. This is because Auth::MailFrom will reject the user before CommandByMail gets to it > 2) Email from NON-RT Users and NON-LDAP Users gets sent back to the "from" > address in a > never-ending loop. > > I know how to turn off the loop, by temporarily turning off "TakeAction:" > from the Plugin and > then bouncing RT. > > The two questions I have are: It isn't clear to me why notifying the From: in your environment causes a loop -kevin
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