Sorry, This &^%$%Gemail doesn't do a reply like I'm used to. I wanted to include the list.
Kenn On Thu, Apr 22, 2010 at 9:00 AM, Kenneth Crocker <kfcroc...@lbl.gov> wrote: > Jeff, Kevin, > > I agree that something is configured wrong. The plugins look like this: > > Set(@MailPlugins, (qw(Auth::MailFrom Filter::TakeAction))); > Set(@Plugins,(qw(RTx::Calendar RT::Authen::ExternalAuth > RT::Extension::CommandByMail))); > > The only person with "CreateTicket" rights is the role AdminCc for the > Queue (which is me). I had another person who is privileged send in an email > and the ticket was created. I know, it doesn't make sense at all. Privileges > have always worked before. I'm thinking we did something wrong in the > install, so I'm going to flush my environment and re-create it. > > If there is something I need to ensure on installation, that would be > helpful. I'm also NOT going to install Timeline, as it doesn't work that > well anyway (no easy way to modify what is displayed). > > Hopefully, this will do it. > > Kenn > LBNL > > > > On Thu, Apr 22, 2010 at 7:31 AM, Jeff Voskamp <javos...@uwaterloo.ca>wrote: > >> On 04/22/2010 09:53 AM, Kevin Falcone wrote: >> >>> On Wed, Apr 21, 2010 at 01:39:04PM -0700, Kenneth Crocker wrote: >>> >>> >>>> 1) Email from any RT User creates a ticket in a queue, EVEN when the >>>> right "CreateTicket" has >>>> NOT been applied to that User/group/role/Sys group for that Queue. It >>>> still gets in and >>>> becomes a ticket. I checked the rights on this VERY thoroughly. >>>> >>>> >>> You must have a misconfiguration, setting up a vanilla 3.8.7 with a >>> user who has no CreateTicket rights anywhere and injecting mail from >>> that user gets >>> not ok - Ticket creation failed: No permission to create tickets in >>> the queue 'General' >>> as a result. This is because Auth::MailFrom will reject the user >>> before CommandByMail gets to it >>> >>> >>> >>>> 2) Email from NON-RT Users and NON-LDAP Users gets sent back to the >>>> "from" address in a >>>> never-ending loop. >>>> >>>> I know how to turn off the loop, by temporarily turning off >>>> "TakeAction:" from the Plugin and >>>> then bouncing RT. >>>> >>>> The two questions I have are: >>>> >>>> >>> It isn't clear to me why notifying the From: in your environment >>> causes a loop >>> >>> -kevin >>> >>> >>> >>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>> Buy a copy at http://rtbook.bestpractical.com >>> >> What order are your MailPlugins in? >> >> Jeff >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > >
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com