That worked perfectly! Thank you so much!! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 [email protected]
On Thu, Apr 22, 2010 at 8:47 AM, Raed El-Hames <[email protected]> wrote: > Max: > * > * > Edit Create.html change > > <td class="value" colspan="5"> > <& /Elements/EmailInput, Name => 'Requestors', Size => '40', Default => > $ARGS{Requestors} || $session{CurrentUser}->EmailAddress &> > </td> > > to > > <td class="value" colspan="5"> > % if ($QueueObj->Name eq 'Quick Ticket') { > <& /Elements/EmailInput, Name => 'Requestors', Size => '40', Default => > $ARGS{Requestors} &> > % } else { > <& /Elements/EmailInput, Name => 'Requestors', Size => '40', Default => > $ARGS{Requestors} || $session{CurrentUser}->EmailAddress &> > %} > </td> > > > > Roy > > > Max McGrath wrote: > >> Hi all - >> >> Running RT 3.8.7 on Ubuntu 9.04. >> >> We have a "Quick Ticket" queue. This queue is only used when patrons walk >> up or call the information desk. So, what's happening is if I get a call >> and have to create a ticket for someone else while I'm logged in, the >> requestor e-mail is set to mine. For this queue, it'd be best if that field >> was just left blank. >> >> I've gone into the file system and found the Create.html page and where >> this info would come from, but this is universal for all queues. I DO NOT >> want to get rid of this for any other queue just the Quick Ticket queue. >> >> Am I SOL? -- >> Max McGrath >> Asst. Network Admin/Systems Specialist >> Carthage College >> 262-552-5512 >> [email protected] <mailto:[email protected]> >> >
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