If you don't want to touch the code you can also do that with an scrip for this queue.
Condition: On Create Action: User defined Template: Global template: Blank Stage: TransactionCreate Custom action preparation code: return 1; Custom action cleanup code: $self->TicketObj->DeleteWatcher( Type => 'Requestor', Email => $self->CurrentUser->EmailAddress, Silent => 1); return 1; -- Chris Am 22.04.2010 15:54, schrieb Max McGrath: > That worked perfectly! > > Thank you so much!! > -- > Max McGrath > Asst. Network Admin/Systems Specialist > Carthage College > 262-552-5512 > [email protected] <mailto:[email protected]> > > > On Thu, Apr 22, 2010 at 8:47 AM, Raed El-Hames <[email protected] > <mailto:[email protected]>> wrote: > > Max: > * > * > Edit Create.html change > > <td class="value" colspan="5"> > <& /Elements/EmailInput, Name => 'Requestors', Size => '40', Default > => $ARGS{Requestors} || $session{CurrentUser}->EmailAddress &> > </td> > > to > > <td class="value" colspan="5"> > % if ($QueueObj->Name eq 'Quick Ticket') { > <& /Elements/EmailInput, Name => 'Requestors', Size => '40', > Default => $ARGS{Requestors} &> > % } else { > <& /Elements/EmailInput, Name => 'Requestors', Size => '40', > Default => $ARGS{Requestors} || $session{CurrentUser}->EmailAddress &> > %} > </td> > > > > Roy > > > Max McGrath wrote: > > Hi all - > > Running RT 3.8.7 on Ubuntu 9.04. > > We have a "Quick Ticket" queue. This queue is only used when > patrons walk up or call the information desk. So, what's > happening is if I get a call and have to create a ticket for > someone else while I'm logged in, the requestor e-mail is set to > mine. For this queue, it'd be best if that field was just left > blank. > > I've gone into the file system and found the Create.html page > and where this info would come from, but this is universal for > all queues. I DO NOT want to get rid of this for any other > queue just the Quick Ticket queue. > > Am I SOL? -- > Max McGrath > Asst. Network Admin/Systems Specialist > Carthage College > 262-552-5512 > [email protected] <mailto:[email protected]> > <mailto:[email protected] <mailto:[email protected]>> > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
