Re: [rt-users] emailing a group when a new ticket is filed

[Carlos Garcia Montoro]

Add the group as a CC watcher of the queue (or ticket) that you are 
interested in.

For queues: Configuration -> Queues -> <QueueName> -> Watchers and there 
add your group as CC or AdminCC.

For a single ticket: Display the ticket -> People and there look for the 
group and add it as a watcher.

Hope it helps.

Carlos

David Griffith wrote:

Would someone please tell me how to go about making RT cc all members of 
a particular group when a ticket is filed?


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