Carlos, I was going to respond the same way, but that
is more than "cc a group when a ticket is filed"
^^^^^
On 4/27/2010 2:18 AM, Carlos Garcia Montoro wrote:
Add the group as a CC watcher of the queue (or ticket) that you are
interested in.
For queues: Configuration -> Queues -> <QueueName> -> Watchers and there
add your group as CC or AdminCC.
For a single ticket: Display the ticket -> People and there look for the
group and add it as a watcher.
Hope it helps.
Carlos
David Griffith wrote:
Would someone please tell me how to go about making RT cc all members
of a particular group when a ticket is filed?
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
