Thank you for your help. In doing what I want is simply to be notified when a user create a ticket from the interface RT
============ RT_SiteConfig.pm ============= ... # By default, RT doesn't notify the person who performs an update, as they # already know what they've done. If you'd like to change this behaviour, # Set $NotifyActor to 1 Set($NotifyActor, 0); ================================================== Best regards Le 28/04/2010 11:54, josé fernandez a écrit : > Hello > > when a ticket is created via an email in RT, an email is sent > automatically, but if the user creates a ticket from the interface of > RT were not receiving email automatically and therefore we do not know > that a ticket has been created and I do not understand why. > > Ideas? > Thank you > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com -- Marouane HIMDI Ingénieur R&D embedded folder icon KEREVAL 4, rue Hélène Boucher Z.A. Bellevue 35235 Thorigné Fouillard Tel : +33 (0)2 23 20 36 64 http://www.kereval.com PPensez à l'environnement : n'imprimez ce message et ses pièces jointes que si nécessaire !
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Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
