You need to either set up a global scrip or single scrip to On Create
Notify (type of user) with template (transaction or blank .. which
ever). It can be watchers, requester, owner etc.
josé fernandez wrote:
Thank you for your help. In doing what I want is simply to be notified
when a user create a ticket from the interface RT
============ RT_SiteConfig.pm =============
...
# By default, RT doesn't notify the person who performs an update, as they
# already know what they've done. If you'd like to change this behaviour,
# Set $NotifyActor to 1
Set($NotifyActor, 0);
==================================================
Best regards
Le 28/04/2010 11:54, josé fernandez a écrit :
Hello
when a ticket is created via an email in RT, an email is sent
automatically, but if the user creates a ticket from the interface of
RT were not receiving email automatically and therefore we do not
know that a ticket has been created and I do not understand why.
Ideas?
Thank you
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
-- *Marouane HIMDI*
*Ingénieur R&D*
* *
embedded folder icon
KEREVAL
4, rue Hélène Boucher
Z.A. Bellevue
35235 Thorigné Fouillard
Tel : +33 (0)2 23 20 36 64
*http://www.kereval.com <http://www.kereval.com/>*
*/P/**Pensez à l'environnement : n'imprimez ce message et ses pièces
jointes que si nécessaire !*
------------------------------------------------------------------------
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
