RT3.8.4 If I use an unprivileged user (or a privileged user with no rights to see queues or tickets) to create a very simple search that looks like this:
Requestor.EmailAddress Like '<email address>' then the apache process handling the request maxes out CPU and hangs forever. If I create the same search with a privileged user that has rights to see queues etc it's fine and returns instantly. This is a big problem as the SelfService interface screens work via requestor email address, so anyone accessing SelfService severely affects performance of my RT. Anyone got any ideas???? Thanks, Justin ------------------------------------------------- Justin Hayes Orbis Support Manager justin.ha...@orbisuk.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
