Hi,
my users are asking for an option to NOT send mails when they close a ticket.
They want that the ticket is opened again if someone responds to a closed
ticket, but if it's only a mail like: thank you! they want to be able to close
it again without notification, currently the your ticket is closed message gets
sent.
How is the easiest and best way (upgrade-persisten) to achieve this?
I looked around in the wiki and searched but did not find anything related ...
thank you,
best regards
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RunSolutions
Open Source It Consulting
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