Hello Nik, Jerrad Thanks for your answers, I did not find the OnResolveOnce wiki page in my search.
Jerrad, can you please explain me what in this context "squelch" means? Sorry but I have no clue what this is doing :-) But "Squelch de outgoing message on resolve" has a nice ring to it, I think that it is what I need ... If I would understand it :-) thanks again, best Ray ------------------------------ Message: 5 Date: Wed, 5 May 2010 11:50:35 -0400 From: Jerrad Pierce <[email protected]> To: [email protected] Cc: [email protected], Raimund Sacherer <[email protected]> Subject: Re: [rt-users] How to NOT send any mail on close Message-ID: <[email protected]> Content-Type: text/plain; charset=ISO-8859-1 > I think the solution for your problem can be found here > http://wiki.bestpractical.com/view/OnResolveOnce This is the opposite of what was asked for. If given the ACLs, your users can squelch the outgoing message on resolve. This is a two step process in current versions of RT, though you might be able to simplify that with a Scrip (tweak On Correspond to bail if new status is Resolved). Also, I seem to recall reading in the 3.8.8 changes that squelch will now be a simple check box in the transaction editor. -- Cambridge Energy Alliance: Save money. Save the planet. ------------------------------ _______________________________________________ RT-Users mailing list [email protected] http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users End of RT-Users Digest, Vol 74, Issue 7 *************************************** Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
