Hi everyone,
I'm having issues with comments on RT, whereby someone in our company that does not use the system replies using the comment address and this comment goes off to the requester still. I have set-up a comment address and as far as I can see it's working correctly, but sometimes it goes off to the requester. I have been testing and when I do it the comment does not come back to my test address, but if a customer emails, we send a comment to the sales team, they reply (using outlook) and the comment goes off back to the customer. Can someone tell me how to overcome this issue? I have this set - Set($CorrespondAddress , '[email protected]'); Set($CommentAddress , '[email protected]'); I also have this set in fetchmail - less /usr/local/etc/fetchmailrc poll mail.mydomain.co.uk proto pop3: username help0x023box password blahblah mda "/usr/local/bin/rt-mailgate --url http://rt.mydomain.co.uk --queue Help --action correspond --debug" username richtesthelp password blahblah mda "/usr/local/bin/rt-mailgate --url http://rt.mydomain.co.uk --queue Help --action comment --debug" What other information do you need? Richard
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