Richard, Have you checked *ALL* scrips to see if there is one that is initiated by comments? Although this is not normal, someone could have created such a scrip.
Kenn LBNL On Fri, May 14, 2010 at 2:59 AM, Richard Mealing <[email protected]>wrote: > Hi everyone, > > > > I’m having issues with comments on RT, whereby someone in our company that > does not use the system replies using the comment address and this comment > goes off to the requester still. > > > > I have set-up a comment address and as far as I can see it’s working > correctly, but sometimes it goes off to the requester. > > > > > > I have been testing and when *I* do it the comment does not come back to > my test address, but if a customer emails, we send a comment to the sales > team, they reply (using outlook) and the comment goes off back to the > customer. > > > > Can someone tell me how to overcome this issue? > > > > > > I have this set – > > > > Set($CorrespondAddress , '[email protected]'); > > > > Set($CommentAddress , '[email protected]'); > > > > > > > > I also have this set in fetchmail – > > > > less /usr/local/etc/fetchmailrc > > poll mail.mydomain.co.uk proto pop3: > > username help0x023box password blahblah mda "/usr/local/bin/rt-mailgate > --url http://rt.mydomain.co.uk --queue Help --action correspond --debug" > > username richtesthelp password blahblah mda "/usr/local/bin/rt-mailgate > --url http://rt.mydomain.co.uk --queue Help --action comment --debug" > > > > What other information do you need? > > > > Richard > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
