Hi, I have custom status fields set in RT_SiteConfig.pm, and they work fine.
I'd like to have some statuses only available in particular queues, however. Is this possible? What I'm trying to achieve: we have several "linear" processes, where a task goes from one person to the next. I'm setting up a separate queue for each, so I can use the appropriate CustomFields for each task. Unlike the workflow example, where separate tickets are spawned for sub-tasks, these tasks must go through a specific set of people in a specific order. I'd like to have each person set the appropriate status when they're finished, and then have RT automatically assign the ticket to a person based on that status. Not all statuses are applicable to all types of work, however. If there's a better approach to this, please point me at it. Thanks, ==ml -- Michael W. Lucas [email protected] http://www.MichaelWLucas.com/ New book: Network Flow Analysis pre-order now! http://www.networkflowanalysis.com/ Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
