Hi Michael, It looks like you should be able to set up an appropriate "approval" chain using RTx-WorkflowBuilder.
Regards, Ken On Mon, May 17, 2010 at 12:07:20PM -0400, Michael W. Lucas wrote: > Hi, > > I have custom status fields set in RT_SiteConfig.pm, and they work fine. > > I'd like to have some statuses only available in particular queues, > however. Is this possible? > > What I'm trying to achieve: > > we have several "linear" processes, where a task goes from one person > to the next. I'm setting up a separate queue for each, so I can use > the appropriate CustomFields for each task. > > Unlike the workflow example, where separate tickets are spawned for > sub-tasks, these tasks must go through a specific set of people in a > specific order. I'd like to have each person set the appropriate > status when they're finished, and then have RT automatically assign > the ticket to a person based on that status. Not all statuses are > applicable to all types of work, however. > > If there's a better approach to this, please point me at it. > > Thanks, > ==ml > > -- > Michael W. Lucas [email protected] > http://www.MichaelWLucas.com/ > New book: Network Flow Analysis > pre-order now! http://www.networkflowanalysis.com/ > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
