Il 18/05/2010 13:07, Machiel Richards ha scritto: > Can someone please assist me with how to resolve this issue?
RT create new users when find new email addresses. So if you make a search in the user list with the email of your interest, you'll find that, so you'll only have to add the missing information and if you prefer, change the username. hth -- Andrea Perotti Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
