> I was wondering if there was a way to insert a saved search into a ticket. > ie I want to have a better view of the linked tickets with the ability to > see the age and status. I am Setting this up because our users are used to > it on quick base.
You can make links with the wiki CustomField type, but it's a little more work than cut and paste. You could create your own custom field that just stores the name of the saved search, and have its display be a link which passes the value out to simple search to be processed by RTx::S3Invoker -- Cambridge Energy Alliance: Save money. Save the planet. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
