All, First off, many thanks go out to both Jesse and Kenn for the replies. I already had the NotifyActor set to actually notify the actor (1), but I checked my typing on that variable to make sure.
It ended up being the RTAddressRegexp entry. I had looked at it a few times and after receiving Jesse's email, I looked at it once again and found that I had one too many escapes (/) in it. Once I fixed that, all emails now appear to be going. (Especially those to my boss ;) ) Since the box that RT is running on is used only for RT and for my own MySQL development/testing, there aren't any other local users, and due to our naming conventions, there won't be any users with "rt-" in the username, so I changed (after fixing my original error) the regex to: Set($RTAddressRegexp, '^(.*rt...@ourdomain\.com)$'); Thanks again to the list. Have a great day, Bill Danforth Bill Danforth IT Systems Administrator [email protected] Stockton, CA 95202 Phone Fax -------------------------------------------------------------------------- CONFIDENTIALITY NOTICE: This e-mail and any attached document(s) are intended only for the use of the individual or entity to whom or to which it is addressed and may contain information that is privileged, confidential, proprietary, trade secret and exempt from disclosure. If the reader(s) of this message is not the intended recipient(s) or an employee or agent responsible for delivering the message to the intended recipient(s), you are hereby notified that any dissemination, distribution, or reproduction of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately and destroy the original message and any attachment(s). -------------------------------------------------------------------------- -----Original Message----- From: Jesse Vincent [mailto:[email protected]] Sent: Tuesday, May 25, 2010 4:21 PM To: Bill Danforth Cc: [email protected] Subject: Re: [rt-users] Emails not going out, skipping > <my-bosses-email-addr> appears to point to this RT instance. Skipping (/usr/ > > local/lib/perl5/site_perl/5.8.9/RT/Action/SendEmail.pm:824) I suspect your RtAddressRegexp may be set up a bit funny. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
