Jonathan, To help, I'd need to see your scrips and know what version you're on. I haven't done a scrip to create children, but I think I can look at some others and help figure them out with you.
Kenn LBNL On Wed, Jun 2, 2010 at 10:54 AM, Jonathan Rummel <[email protected]> wrote: > > Thanks for the response, Kenn. I definitely think I'm going to have to > write > a scrip, but that's where I'm kind of stumped. I wrote multiple scrips > (one > that creates a child ticket for Florida when it is selected, one for > Pennsylvania when it is selected, etc.), and they work individually but > when > multiple states are selected, only 1 child ticket is created and it's > always > the first option selected. Does anyone have any thoughts on this? > > > > Jonathan, > > The only thing I have seen is in the "Bulk Update" the ability to addlinks. > But that entails tickets (parent/child) already existing and you want to > link them. The only thing I can suggest is to create a scrip for this > function. I believe there were a couple out there for something similar to > this before 3.8.X came out with a built-in create link in the Ticket page. > Perhaps you could copy one of those and modify it to meet your needs. Just > a > thought. > > Kenn > LBNL > > > -- > View this message in context: > http://old.nabble.com/Spawn-multiple-child-tickets-tp28755908p28757865.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
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