That's correct, Kenn. If they select 3 values, I want 3 child tickets and so on. However, that's my main problem. I've done what you're suggesting (by using the code I provided, with one scrip for each state), and it only creates a child ticket for the first option selected. Any ideas?
Jonathan Kenneth Crocker wrote: > > Jonathan, > > If I understand this right, you want to create a child ticket for every > value the user selects in the Custom Field. If they choose Florida and > Maine, then you want two child tickets. If they select Florida, you want > one. What if they select 3 or 4 values? If this is the case, I would > create > a scrip for each possible value, that way, no matter how many they select, > each one will create a child ticket. > > Kenn > LBNL > > On Wed, Jun 9, 2010 at 9:10 AM, Jonathan Rummel <[email protected]> wrote: > >> >> Thanks, Kevin. I'm pretty much doing this on a novice level, and could >> use >> a >> little more explaining if possible. Please see notes in caps and >> parenthesis below: >> >> Jonathan >> >> Your condition only checks if the first value is Florida and then >> again hardcodes the first value into the ticket creation. Using >> FirstCustomFieldValue is never going to show you the second value. >> >> (HOW DO I REFERENCE THE 2ND, 3RD, ETC. CUSTOM FIELD VALUES IN MY >> CONDITION? >> I DON'T SUPPOSE IT'S AS EASY AS "SecondCustomFieldValue".) >> >> CreateTickets can create multiple tickets by defining them in the >> Template with differing ===Create-Ticket: lines (see the pod in the >> action) but that requires you to know how many tickets you want. >> >> (COULD YOU PLEASE EXPLAIN THE ABOVE FURTHER? I'M NOT SURE I COMPLETELY >> UNDERSTAND.) >> >> I believe in the past people have advised that you either write a look >> that calls Ticket->Create for each CustomFieldValue, but you should be >> able to generate the template entirely within {} for each >> CustomFieldValue if you want to go that route. >> >> -kevin >> >> -- >> View this message in context: >> http://old.nabble.com/Spawn-multiple-child-tickets-tp28755908p28832522.html >> Sent from the Request Tracker - User mailing list archive at Nabble.com. >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- View this message in context: http://old.nabble.com/Spawn-multiple-child-tickets-tp28755908p28833645.html Sent from the Request Tracker - User mailing list archive at Nabble.com. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
