On Mon, Jun 14, 2010 at 08:23:05AM -0700, Jonathan Rummel wrote:
>
> All,
>
> Would anyone be able to give me an idea of how to pass a custom field value
> through to it's auto-created child ticket using a template? Right now, my
> template looks like this:
>
> ===Create-Ticket: jr-ticket-create
> Subject: {$Tickets{'TOP'}->Subject}
> Depended-On-By: {$Tickets{'TOP'}->Id()}
> Owner: jrummel
> Requestor: {$Tickets{'TOP'}->Creator}
> InitialPriority: {$Tickets{'TOP'}->Priority}
> Queue: Data Analysis
> Content: This is a child ticket automatically created from ticket
> #{$Tickets{'TOP'}->Id()}.
> ENDOFCONTENT
>
> What I want to do is pass the value that is selected in the "State" custom
> field of the parent ticket through to the "State" custom field of the child
> ticket so when the child is created, that value is already populated. I'm
> using RT 3.6.5 with MySQL. Can anyone please help?Jonathan Please read `perldoc /opt/rt3/lib/RT/Action/CreateTickets.pm` which addresses this question, as well as listing all the other valid options for that template -kevin
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