Take this both Wiki Links to create the scrips you need: http://wiki.bestpractical.com/view/OpenTicketOnAllMemberResolve <http://wiki.bestpractical.com/view/OpenTicketOnAllMemberResolve> http://wiki.bestpractical.com/view/OpenDependantsOnResolve
<http://wiki.bestpractical.com/view/OpenDependantsOnResolve>Torsten 2010/6/22 Jonathan Rummel <[email protected]> > > I have a scrip in place that creates 4 child tickets in queue B upon > creation > of a ticket (the parent) in queue A. Is there a way for the parent to > check > the status of the child tickets and automatically resolve itself when the > last of the child tickets is resolved? > > Thank you, > Jonathan > > RT 3.6.5, MySQL > -- > View this message in context: > http://old.nabble.com/Scrip-to-resolve-parent-when-all-children-resolved-tp28964429p28964429.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
