A scrip could check who owns the last ticket and give the new ticket to the next person in the list of possible owners.
Sent from my iPhone On Jun 25, 2010, at 12:39 AM, Torsten Brumm <[email protected]> wrote: > Hi, > today i got a request from a department, they need the following Setup: > > 1. Queue > 2. 10 possible Ticket Owners > > They like to have the ticket given to the owners automatically by a round > robin mechanism. I have no idea at the moment how to do this. Any hints or > ideas? > > Thanks > Torsten > > -- > MFG > > Torsten Brumm > > http://www.brumm.me > http://www.elektrofeld.de > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
