Hi Torsten,
add a cf to the specific queue with all staff members or use a staff
group and one cf for the last ticket owner.
Hope this helps.
cheers,
Björn
Am 25.06.10 06:39, schrieb Torsten Brumm:
Hi,
today i got a request from a department, they need the following Setup:
1. Queue
2. 10 possible Ticket Owners
They like to have the ticket given to the owners automatically by a
round robin mechanism. I have no idea at the moment how to do this. Any
hints or ideas?
Thanks
Torsten
--
MFG
Torsten Brumm
http://www.brumm.me
http://www.elektrofeld.de
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