Now that's an idea..... Cheers Chuck!
------------------------------------------------- Justin Hayes OpenBet Support Manager justin.ha...@openbet.com On 15 Jul 2010, at 15:02, Chuck Boeheim wrote: > I addressed this problem in one RT installation by adding a TransactionCreate > script on the same condition that did nothing (using template Blank). That > way you'll get the list of people that it will mail to, though not the actual > template that it will use. > > -Chuck > -- > Chuck Boeheim [::] CIT [::] Systems Services > Sufficient unto the day are the meetings thereof > > On Jul 15, 2010, at 6:19 AM, Justin Hayes wrote: > >> That makes quite a bit of sense Roy. I'm only really interested in giving >> people some idea about who's going to be getting standard automated >> responses, so I should probably look at switching some scrips back to >> TransactionCreate where possible. >> >> As for my performance problems, hopefully my guy's going to be trying some >> of the settings you sent me, as there are lots of innoDB configs in there >> that we've not set at all. Hopefully we'll get somewhere. >> >> Cheers, >> >> Justin >> >> ------------------------------------------------- >> Justin Hayes >> OpenBet Support Manager >> justin.ha...@openbet.com >> >> On 15 Jul 2010, at 11:10, Raed El-Hames wrote: >> >>> Hi Justin; >>> >>> Ø I've noticed that the 'Scrips and Recipients' section of the Ticket >>> update page doesn't pick up scrips that are TransactionBatch. Only >>> TransactionCreate ones are shown. >>> >>> This is just pure guess on my part, but I think you don’t see the list of >>> recipients with TransactionBatch because its not possible to determine the >>> list until you hit submit, because its possible there will be scrips that >>> depends on other scrips or actions, eg >>> >>> scrip 1 on correspondence update custom field 1 if the word ‘hello’ is in >>> the update, >>> scrip 2 on if custom field 1 changed email b...@blah >>> >>> So you see its not possible to determine b...@blah will be emailed until >>> the Transaction is created. >>> >>> As I said, this is my guess, possibly some one from BP can confirm. >>> >>> Roy >>> Ps:how did you get on with the performance issue you had? >>> >>> From: rt-users-boun...@lists.bestpractical.com >>> [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Justin Hayes >>> Sent: 15 July 2010 07:49 >>> To: Kenneth Crocker >>> Cc: rt-users@lists.bestpractical.com >>> Subject: Re: [rt-users] Scrips and Recipients section not picking up >>> TransactionBatch scrips - 3.8.8 >>> >>> I normally do - I think I must have changed this one early on in the >>> process before I got used to altering RT_SiteConfig.pm. >>> >>> So the problem still stands - I'm surprised no-one else has seen this >>> before, unless not many people use Batch? >>> >>> Justin >>> >>> ------------------------------------------------- >>> Justin Hayes >>> OpenBet Support Manager >>> justin.ha...@openbet.com >>> >>> On 13 Jul 2010, at 19:36, Kenneth Crocker wrote: >>> >>> >>> Justin, >>> >>> Yep. But I'd make the change in RT_SiteConfig.pm. I like to leave original >>> files/info alone in case I ever need to reference an original setting, etc. >>> RT will automatically override the setting from the RT_SiteConfig.pm file. >>> >>> Kenn >>> LBNL >>> >>> On Tue, Jul 13, 2010 at 8:59 AM, Justin Hayes <justin.ha...@openbet.com> >>> wrote: >>> Is that this one Kenn? >>> >>> RT_Config.pm:Set($UseTransactionBatch, 1); >>> >>> Cheers, >>> >>> Justin >>> >>> ------------------------------------------------- >>> Justin Hayes >>> OpenBet Support Manager >>> justin.ha...@openbet.com >>> >>> On 13 Jul 2010, at 16:52, Kenneth Crocker wrote: >>> >>> >>> Justin, >>> >>> I hate to ask, but did you make sure your configuration setting is for >>> Batch? >>> >>> Kenn >>> LBNL >>> >>> On Tue, Jul 13, 2010 at 8:03 AM, Justin Hayes <justin.ha...@openbet.com> >>> wrote: >>> I've noticed that the 'Scrips and Recipients' section of the Ticket update >>> page doesn't pick up scrips that are TransactionBatch. Only >>> TransactionCreate ones are shown. >>> >>> I use TransactionBatch a lot of the time (I'm seem to remember their being >>> good reasons for this) and so I can't actually see who's going to be sent >>> mails. >>> >>> Does anyone know if this is a known bug/issue or deliberate? I've not found >>> anything on the wiki.... >>> >>> Thanks, >>> >>> Justin >>> >>> ------------------------------------------------- >>> Justin Hayes >>> OpenBet Support Manager >>> justin.ha...@openbet.com >>> >>> >>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>> Buy a copy at http://rtbook.bestpractical.com >>> >>> >>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>> Buy a copy at http://rtbook.bestpractical.com >>> >>> >>> >>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>> Buy a copy at http://rtbook.bestpractical.com >>> >> >> <ATT00001.c> > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
