On Thu, Jul 15, 2010 at 12:24:57PM -0500, Max McGrath wrote: > Hi all - > I've attached a screenshot of what I'm experiencing -- so hopefully the > list allows image > attachments. > Basically, when I go into a ticket and want to choose a status, resolved > shows up twice. Not > causing any issues (that I know of) -- it was just brought to my attention > and I would like to > fix it if possible. > The only thing I can think of is I put this in my RT_SiteConfig.pm: > Set(@ActiveStatus, qw( > new open resolved)); > in order to have only New, Open, and Resolved tickets show up in the Quick > Search box. Would > that be the cause?
Go look at Configuration -> Tools -> System Configuration I bet resolved is still in InactiveStatus I can't actually recommend adding resolved to ActiveStatus just to change the behavior of Quick Search, but if you're going to do it, you should be consistent. -kevin
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