Yes, it is still in InactiveStatus. How would I go about removing it. Also, why not put resolved in ActiveStatus. That's what I found to do when I searched all of the mailing lists... -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 [email protected]
On Thu, Jul 15, 2010 at 12:32 PM, Kevin Falcone <[email protected]>wrote: > On Thu, Jul 15, 2010 at 12:24:57PM -0500, Max McGrath wrote: > > Hi all - > > I've attached a screenshot of what I'm experiencing -- so hopefully > the list allows image > > attachments. > > Basically, when I go into a ticket and want to choose a status, > resolved shows up twice. Not > > causing any issues (that I know of) -- it was just brought to my > attention and I would like to > > fix it if possible. > > The only thing I can think of is I put this in my RT_SiteConfig.pm: > > Set(@ActiveStatus, qw( > > new open resolved)); > > in order to have only New, Open, and Resolved tickets show up in the > Quick Search box. Would > > that be the cause? > > Go look at Configuration -> Tools -> System Configuration > I bet resolved is still in InactiveStatus > > I can't actually recommend adding resolved to ActiveStatus just to > change the behavior of Quick Search, but if you're going to do it, you > should be consistent. > > -kevin > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
