On Fri, 23 Jul 2010 06:27:08 -0400
Joe Kirby <[email protected]> wrote:
We are experiencing messages within RT that are too
large to display and then pretty much unreadable when
you do the download option.
It appears that most are a byproduct of HTML-formatted
messages sent into RT via the email gateway
Is there a setting to help RT handle this better?
Thanks in advance
Joe
Hi Joe et al
Bit of a sledgehammer as it sets all mail to plain text so you lose the
formatting, but you could set this, in RT_SiteConfig.
Set($PreferRichText, undef);
Other thoughts:
If your users are using Outlook get them to change from rich text format to
html, if thet're using that.
If your users are using MS Word to create they're mails, this adds a lot of
generic xml. You may be able to modify Words behaviour to reduce this, but I
dont know for sure.
Hope some of that is useful
regards
garry
--
Dr Garry Booth
IT Services
Loughborough University
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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