On Fri, Jul 23, 2010 at 11:45:56AM +0100, G.Booth wrote: > On Fri, 23 Jul 2010 06:27:08 -0400 > Joe Kirby <[email protected]> wrote: > >We are experiencing messages within RT that are too large to > >display and then pretty much unreadable when you do the download > >option. > > > >It appears that most are a byproduct of HTML-formatted messages > >sent into RT via the email gateway > > > >Is there a setting to help RT handle this better? > > > >Thanks in advance > > > >Joe > > > Hi Joe et al > > Bit of a sledgehammer as it sets all mail to plain text so you lose > the formatting, but you could set this, in RT_SiteConfig. > > Set($PreferRichText, undef);
Since that is the default, it sounds a lot like Joe wants to turn that setting to 1 instead, and look at the MaxInlineBody setting Also, TrustHTMLAttachments will make the 'full email' render as HTML, but we turn that off by default for security. -kevin > Other thoughts: > > If your users are using Outlook get them to change from rich text > format to html, if thet're using that. > > If your users are using MS Word to create they're mails, this adds a > lot of generic xml. You may be able to modify Words behaviour to > reduce this, but I dont know for sure. > > Hope some of that is useful > > regards > garry > -- > > Dr Garry Booth > IT Services > Loughborough University > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com
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Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
