Hi Ronald You need to add some more indexes to a few of the tables.
this thread explains all. Think we got to a point where we could shred one user/ticket every 3-6 secs or so
http://lists.fsck.com/pipermail/rt-users/2009-November/062395.html hope it helps regards Garry -- Dr Garry Booth IT Services Loughborough University Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
