You need to include both, the queue email addresses, AND anything that forwards email to RT.
That setting prevents RT from sending emails that will "loop" infinitely in your system. For example. RT is setup with the basic autoreply, and reply on correspondence etc. RT has 2 queues, [email protected] goes to general, and [email protected] goes to IT queue. If [email protected] emails [email protected] the general queue will autoreply to [email protected] which will create a ticket and autoreply to [email protected] will create a ticket and auto-reply to [email protected] etc etc etc.... Big loop, never ending, blow up RT :P If you set the regular expression to [email protected] when RT emails out, it'll filter any emails going to [email protected]. This will ensure no loop happens. SO to recap, RTAddressRegexp has to be a regular expression that ALL email addresses that send stuff to RT will validate through. Hope this helps! Mike. On Tue, Jul 27, 2010 at 1:35 PM, Joseph Spenner <[email protected]>wrote: > Upon nearly completing my RT installation, and running: > > # make initialize-database > > I got the message: > > == > [Tue Jul 27 17:12:29 2010] [error]: The RTAddressRegexp option is not set > in the config. Not setting this option results in additional SQL queries to > check whether each address belongs to RT or not. It is especially important > to set this option if RT recieves emails on addresses that are not in the > database or config. (/home/packages/rt-3.8.8/sbin/../lib/RT/Config.pm:343) > Now inserting data > Done inserting data > Done. > == > If I have 3 queues, ie: > [email protected] > [email protected] > [email protected] > Do I need to list all those addresses (and any future addresses) in that > RTAddressRegexp option ? Or is this only if I have something at (ie:) > [email protected] forwarding to my RT system in which case I'd want > to add: [email protected] to the RTAddressRegexp option ? > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: [email protected]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
