We've just upgraded our RT installation from 3.8.1 to 3.8.8 and it
mostly went very seamlessly.
However, since making the new version live I've noticed that one of our
global Scrips has stopped working.
The scrip reads:
Description: Open on take
Condition: User defined
Action: Open Tickets
Template: Global template: Blank
Stage: TransactionCreate
Custom Condition:
if ($self->TicketObj->Status eq 'new' && $self->TransactionObj->Type eq
'Take')
{
return 1;
}
else
{
return undef;
}
So, a fairly simple Scrip to 'Open' a ticket when it's taken by someone.
However, since the upgrade to 3.8.8 it has stopped working.
Any idea what could be causing it? I don't see anything applicable in RT
or Apache logs...
Cheers,
John.
[Apologies for the horrible disclaimer, it's out of my hands]
--
John Beranek, Senior Software Engineer, Engineering Tools Group
Pace plc. Tel: +44 1274 538356
Victoria Road, Saltaire, Shipley Fax: +44 1274 538056
West Yorkshire, BD18 3LF, UK. Web: http://www.pace.com/
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