Do you have a "Return 1;" in the Condition and/or Prep code? -----Original Message----- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of John Beranek Sent: Wednesday, August 18, 2010 9:23 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] Scrip failure following 3.8.1 -> 3.8.8 upgrade
We've just upgraded our RT installation from 3.8.1 to 3.8.8 and it mostly went very seamlessly. However, since making the new version live I've noticed that one of our global Scrips has stopped working. The scrip reads: Description: Open on take Condition: User defined Action: Open Tickets Template: Global template: Blank Stage: TransactionCreate Custom Condition: if ($self->TicketObj->Status eq 'new' && $self->TransactionObj->Type eq 'Take') { return 1; } else { return undef; } So, a fairly simple Scrip to 'Open' a ticket when it's taken by someone. However, since the upgrade to 3.8.8 it has stopped working. Any idea what could be causing it? I don't see anything applicable in RT or Apache logs... Cheers, John. [Apologies for the horrible disclaimer, it's out of my hands] -- John Beranek, Senior Software Engineer, Engineering Tools Group Pace plc. Tel: +44 1274 538356 Victoria Road, Saltaire, Shipley Fax: +44 1274 538056 West Yorkshire, BD18 3LF, UK. Web: http://www.pace.com/ [Pace plc is registered in England and Wales #1672847] This E-mail and any attachments hereto are strictly confidential and intended solely for the addressee. If you are not the intended addressee please notify the sender by return and delete the message. You must not disclose, forward or copy this E-mail or attachments to any third party without the prior consent of the sender. Pace plc is registered in England and Wales (Company no. 1672847) and our Registered Office is at Victoria Road, Saltaire, West Yorkshire, BD18 3LF, UK. Tel +44 (0) 1274 532000 Fax +44 (0) 1274 532010. <http://www.pace.com> Save where otherwise agreed in writing between you and Pace (i) all orders for goods and/or services placed by you are made pursuant to Pace's standard terms and conditions of sale which may have been provided to you, or in any event are available at http://www.pace.com/uktcsale.pdf (ii) all orders for goods and/or services placed by Pace are subject to Pace's standard terms and conditions of purchase which may have been provided to you, or in any event are available at http://www.pace.com/uktcpurch.pdf. All other inconsistent terms in any other documentation including without limitation any purchase order, reschedule instruction, order acknowledgement, delivery note or invoice are hereby excluded. This message has been scanned for viruses by BlackSpider MailControl - www.blackspider.com RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT! CONFIDENTIALITY NOTICE: The information contained in this email message, including any attachments, may be privileged, confidential and otherwise protected from disclosure. If the reader of this message is not the intended recipient, you are hereby notified that any use, dissemination, distribution or copying of this message, including any attachments, is strictly prohibited. If you have received this email message in error, please notify the sender by reply email and delete/destroy the email message, including attachments, and any copies thereof. Although we have taken precautions to minimize the risk of transmitting viruses via email and attachments thereto, we do not guarantee that either is virus-free, and we accept no liability for any damages sustained as a result of any such viruses. RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!