Kenn, Thanks for your answer. For that queue we use a blank template, with the Name'Blank' and on the first line of the Content: From: <[email protected]>
that's all. P On Tue, Aug 24, 2010 at 5:39 PM, Kenneth Crocker <[email protected]> wrote: > P, > > That should work. If the template is in that Queue and the name is the same > name as what is normally used by the Global scrips, then that template > should override the Global one. We use that same idea (except it is the > "To:") for some specific Users (QA Tester) listed in a Custom Field called > "QA Approver": > > To: {$Ticket->FirstCustomFieldValue('QA Approver')}[email protected] > Subject: Request Titled: "{$Ticket->Subject}" is ready to begin QA Testing > > ------------------------------------------------------------------------------- > TICKET INFORMATION: > Queue : {$Ticket->QueueObj->Name} > Number : {$Ticket->Id} > Subject: {$Ticket->Subject} > ------------------------------------------------------------------------------- > Priority is: {$Ticket->Priority} > Requestor : {$Ticket->Requestors->UserMembersObj->First->Name} > Created by: {$Ticket->CreatorObj->Name} > Created on: {substr($Ticket->Created, 0, 10)} > Owned by: {$Ticket->OwnerObj->Name} > Development Started on: {substr($Ticket->Started, 0, 10)} > > > Could you show what that template looks like, at least the first few lines? > > Kenn > LBNL > > > On Tue, Aug 24, 2010 at 6:12 AM, polloxx <[email protected]> wrote: >> >> Dear list, >> >> We have an RT server v 3.8.7 with a queue per customer. For one queue >> we want change the default from: address. >> I've tried this with a customized template with: >> >> from: <[email protected]> >> >> in the first line but this does not work. >> Other suggestions? >> >> Thx, >> P. >> >> RT Training in Washington DC, USA on Oct 25 & 26 2010 >> Last one this year -- Learn how to get the most out of RT! > > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! > RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
