OK: we have an request address for all queues, let's say [email protected], but for one particular queue we want to set a different from: address when our helpdesk dept. replies to the customer, eg: [email protected]. How can we establish this?
On Wed, Aug 25, 2010 at 4:55 PM, Kevin Falcone <[email protected]> wrote: > On Wed, Aug 25, 2010 at 04:45:53PM +0200, polloxx wrote: >> We want to change the from: address, not the reply-to: address. >> How can we do this? > > They're both set from the correspond address variable available > globally or on a queue level. > > If you need to change ONLY the From: line (which is not the question > your original mail asked) then the template solution is your best bet. > > -kevin > >> On Wed, Aug 25, 2010 at 4:25 PM, Kevin Falcone >> <[email protected]> wrote: >> > On Tue, Aug 24, 2010 at 03:12:04PM +0200, polloxx wrote: >> >> Dear list, >> >> >> >> We have an RT server v 3.8.7 with a queue per customer. For one queue >> >> we want change the default from: address. >> >> I've tried this with a customized template with: >> > >> > I think you just want to change the Correspond Address on the queue >> > admin page. No need for template hacking. >> > >> > -kevin >> > >> >> from: <[email protected]> >> >> >> >> in the first line but this does not work. >> >> Other suggestions? >> >> >> >> Thx, >> >> P. >> >> >> >> RT Training in Washington DC, USA on Oct 25 & 26 2010 >> >> Last one this year -- Learn how to get the most out of RT! >> > >> > >> > RT Training in Washington DC, USA on Oct 25 & 26 2010 >> > Last one this year -- Learn how to get the most out of RT! >> > >> >> RT Training in Washington DC, USA on Oct 25 & 26 2010 >> Last one this year -- Learn how to get the most out of RT! > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! > RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
