RT is a really nice product.
My goal is to create a status called "fixed" which means the task is done by
the owner, but the completion requires QA and/or Management approval before it
moves to production. I want a ticket created in the Approvals queue when the
owner changes the status to fixed (most likely from open).
I am running rt 3.8.8.
My problem is that my RT::Condition module's isApplicable method is not being
called.
I have this[1] module installed and with the right permissions in
lib/RT/Condition/StatusChangeFixed.pm
I have this[2] template set up on the queue.
I have this[3] installed as rt/local/etc/StatusChangeFixed.install and I
executed the install command[4] successfully.
Any ideas?
[1]
package RT::Condition::StatusChangeFixed;
use base 'RT::Condition';
use strict;
sub IsApplicable {
my $self = shift;
return (
$self->TransactionObj->Field eq 'Status'
and
$self->TransactionObj->NewValue() eq 'fixed'
) ? 1 : undef;
}
1;
[2]
Name: On Fixed
===Create-Ticket: Approvals
Subject: Please Approve "{$Tickets{'TOP'}->Subject}"
Queue: Approvals
Depended-On-By: {$Tickets{"TOP"}->Id}
Refers-To: {$Tickets{"TOP"}->Id}
Status: fixed
Condition: On Fixed
Content-Type: text/plain
Content: Someone has completed the task {$Tickets{'TOP'}->Subject}. Please revie
w. Resolve this ticket if the review was satisfactory.
ENDOFCONTENT
[3]
@ScripConditions = (
{ Name => 'On Fixed',
Description => 'Trigger when status is changed to Fixed',
ExecModule => 'StatusChangeFixed',
Argument => 'fixed',
ApplicableTransTypes => 'Status' },
);
[4]
sbin/rt-setup-database --action insert --datafile
local/etc/StatusChangeFixed.install
Josh Narins
Director of Application Development
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Fax: (212) 994-4260
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