On Fri, Aug 27, 2010 at 02:33:03PM -0400, Josh Narins wrote: > RT is a really nice product. > > > > My goal is to create a status called "fixed" which means the task is done > by the owner, but > the completion requires QA and/or Management approval before it moves to > production. I want a > ticket created in the Approvals queue when the owner changes the status to > fixed (most likely > from open).
I see a template and a scrip condition, but you don't mention the
scrip you created to hold it all together
-kevin
> I am running rt 3.8.8.
>
>
>
> My problem is that my RT::Condition module's isApplicable method is not
> being called.
>
>
>
> I have this[1] module installed and with the right permissions in
> lib/RT/Condition/StatusChangeFixed.pm
>
>
>
> I have this[2] template set up on the queue.
>
>
>
> I have this[3] installed as rt/local/etc/StatusChangeFixed.install and I
> executed the install
> command[4] successfully.
>
>
>
> Any ideas?
>
>
>
> [1]
>
>
>
> package RT::Condition::StatusChangeFixed;
>
> use base 'RT::Condition';
>
> use strict;
>
>
>
> sub IsApplicable {
>
> my $self = shift;
>
> return (
>
> $self->TransactionObj->Field eq 'Status'
>
> and
>
> $self->TransactionObj->NewValue() eq 'fixed'
>
> ) ? 1 : undef;
>
> }
>
>
>
> 1;
>
>
>
> [2]
>
>
>
> Name: On Fixed
>
> ===Create-Ticket: Approvals
>
> Subject: Please Approve "{$Tickets{'TOP'}->Subject}"
>
> Queue: Approvals
>
> Depended-On-By: {$Tickets{"TOP"}->Id}
>
> Refers-To: {$Tickets{"TOP"}->Id}
>
> Status: fixed
>
> Condition: On Fixed
>
> Content-Type: text/plain
>
> Content: Someone has completed the task {$Tickets{'TOP'}->Subject}. Please
> revie
>
> w. Resolve this ticket if the review was satisfactory.
>
> ENDOFCONTENT
>
>
>
> [3]
>
>
>
> @ScripConditions = (
>
> { Name => 'On Fixed',
>
> Description => 'Trigger when status is changed to Fixed',
>
> ExecModule => 'StatusChangeFixed',
>
> Argument => 'fixed',
>
> ApplicableTransTypes => 'Status' },
>
> );
>
>
>
> [4]
>
>
>
> sbin/rt-setup-database --action insert --datafile
> local/etc/StatusChangeFixed.install
>
> Josh Narins
>
> Director of Application Development
> SeniorBridge
> 845 Third Ave
> 7th Floor
> New York, NY 10022
> Tel: (212) 994-6194
> Fax: (212) 994-4260
> Mobile: (917) 488-6248
> [email protected]
> [1]seniorbridge.com
>
> [2]SeniorBridge
>
>
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RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
