Hi list,
I try to set the requestor of a ticket by using the extension
ExtractCustomField.
My template looks like
|body|Requestor-(.+)$|TicketObj->SetWatcher(Type => 'Requestor', Email
=>($value)) ;
The from header ist
From: [email protected]
One line in the incomming mail is
[email protected]
I like to change the requestor from [email protected] to
[email protected]
My template doesn't work
Any help is appreciated!
Best regards
Bjoern
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!
